Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Toronto, Ontario

Refund

EliteSingles - Refund
I am trying to email you guys but of course no email address exist. I have 3 days to cancel and today is my third and I cannot access my security code. My email is caronjennifer6@***.com I went to settings and my account to retrieve code but it wont let me click on account. I want a refund this isnt the site for me.
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Anonymous
map-marker Old Westbury, New York

Email change

I was previously a member and cancelled when I found a girlfriend. We broke up and I tried to restart my account. But the system would not let me. It said my email was already being used. I had to use my work email. I would like to change it to my personal email. can you help me?
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User's recommendation: Overall, I liked the company. But, it is impossible to speak to a live person. I still can't change my email. This is ridiculous.

Kalpana S Xww

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Verified Reviewer

Terrible experience

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This app is costly, and they promise elite profiles. This is not the case at all. In actuality, most of the members that I have been contacted by have been fake scammers. Theres no way to contact the company for resolving any issues. This was a big waste of money.
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Loss:
$110
Cons:
  • No customer service
  • Scammers
  • Fake profiles

Preferred solution: Full refund

User's recommendation: Don’t Join!

Anonymous
map-marker Bellevue, Washington

They're the worse in single dating sites.

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I tried to find their number or email but none is available but they want you to pay for a service which when I did a few years ago and last year I had almost no subscribers single men in my area and this woman online supposedly rep.them transfered me to a site to answer my question but they wanted money.
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User's recommendation: Stay away, they just want your money without giving you what you paid for

Todd B Dsz

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Verified Reviewer

Cancel subscription

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Please cancel my subscription. I have notified my bank and any further charges will be blocked and a fraud complaint will be filed. DO NOT CHARGE ME AGAIN STOP MY SUBSCRIPTION!!! toddb1026@***.com Credit card department has been notified and will stop payment
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Loss:
$180

Preferred solution: Full refund

User's recommendation: Avoid this company

noelene s Pfu

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Verified Reviewer
| map-marker Redondo Beach, California

After 7 membership. Tragey and poorly done to have no contact #. No accountability. No help

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Original review Sep 07, 2023
Poorly done. Too many glitches in the system and no one to speak to about them to rectify the situation. When I joined Elite 7 months ago, there was a cust support number to call. Now there are scads of fake profiles and glitches in connection with other legitimate members. i.e., can't read each other's messages and can't get into one another's profiles, etc... The online "help" system is so convoluted it is useless. What a sham. What a shame. I will NOT be rejoining at the end of the month when my membership expires
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Anonymous
map-marker Calgary, Alberta

Poor matching

Very few matches. Matches presented are living across the country when my preferred radius in 100 KM. Matches are mostly NOTHING that are matching my preferences. Not happy with this dating site.
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Kelly Akc

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Verified Reviewer

I can't cancel my subscription

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As soon as I made the account, it booted me out and said something like I was banned. I LITERALLY JUST SET IT UP AND IM BANNED? NOW I CANNOT CANCEL MY SUBSCRIPTION, YET U CHARGED ME TODAY! WTF!? HOW DO I CANCEL MY SUBSCRIPTION IF I CAN'T GET INTO MY ACCOUNT???
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Loss:
$116

Preferred solution: Full refund

Anonymous
map-marker Salem, Massachusetts

Reembolso por cancelación de mebrecia

Por equivocación hice la suscripción con mi tarjeta,si la cancelé y deseo recibir el reembolso de mi dinero porque no deseo utilizar la pagina muchas gracias y espero una pronta respuesta
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Trent H Rbu

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Verified Reviewer

Dishonest Business practices

First of all, most profiles and 'people' reaching out to you were fraudulent. Secondly, it is impossible to cancel the service.

When you click on the cancel subscription button, a window pops up that states you have to call customer service, however a customer service number is non-existent. When you click on the contact button, no form of communication is present, only that you have to fill out a form with no link to a form.

When you search their online help, no form exists, and you are in a perpetual loop of always taking you back to the worthless search screen. Long story short, once you give them your credit card information, there is no way for you to cancel your subscription.

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Loss:
$1
Cons:
  • Money scam

User's recommendation: Avoid this site at all cost

Ross D Byc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of Renewal

Hi. I've spent 7 hours trying unsuccessfully trying to delete my subscription renewal. I no longer need this subscription as I have found my perfect match. The renewal is for 6 months. I can't afford to pay in excess of AUS$389 for something I have no need to use any longer. Every avenue I took led to a dead end. Even the email address and password that had worked successfully for 6 months suddenly failed to work. BuyerB
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Pros:
  • Happy with the platform
Cons:
  • Disappointed with company communication

Preferred solution: I'd like assurance that my subscription is cancelled and not automatically renewed.

Sonja R Sco

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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EliteSingles - Refund
I bought a membership yesterday and would like a refund. There are not many matches and some of the matches I received aren't even in my age bracket! I wanted to cancel the instant I received access but it wouldn't let me and finding this email, wasn't even on your platform.
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Loss:
$120
Pros:
  • Match possibility
Cons:
  • Non matches

Preferred solution: Full refund

Sheila M Qfs

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Verified Reviewer

Charged after cancelling subscription

I cancelled my subscription through the App and was still billed. Then when I called to have charges reversed. Was sent to another website to enter yet another credit card number. Unable to speak with anyone. Will have to dispute charges through bank. POOR CUSTOMER SERVICE!
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Loss:
$114
Cons:
  • Matches do not match my requirements

Preferred solution: Full refund

User's recommendation: Do Not Use. No good matches, hard to cancel contract

Anonymous
map-marker Lebanon, Ohio

Horrible experience

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I was only on for a few days theres no customer service. It is a huge amount of money and I would like a refund. I will continue to write bad reviews until somebody contacts me and gives me a refund. This is ridiculous.
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User's recommendation: I would never recommend

Lorraine G Qrc

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Verified Reviewer

Refund

I joined just 24hrs ago and I've been trying since last night to find customer care email, Your site just sends you in circles, not easy to get what you need . I want to opt out immediately of my 3 month plan and get my money back. YIKES!! This is not for me ... Lorraine Gallagher
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Loss:
$181

Preferred solution: Full refund

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