sue m Wcc

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Verified Reviewer

I forgot my password and am not receiving a rest link

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I cant cancel because I cant access my account. I cant remember my password. I am of getting a password reset link
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Loss:
$149

Preferred solution: Password re set sent to me so I can cancel this service

May_flower

Fake members and horrible website/customer service

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Original review Nov 01, 2023

Since I signed up in August, I have received very limited matches delivered to me. Even worse, most of the matches contacted me are fake accounts for which EliteSingle kept on sending me Security Alert almost every other day!

This is the most terrible online dating experience I have ever had, contrary to their marketing claim that this is a site for educated professionals looking for serious relationships.

Since EliteSingIe lied, breached their own marketing claims and put my security at big risks, I contacted the customer service asking them to cancel my membership and refund me the prorated membership fee for the rest of the 4 months I will not use, but they refused to do that.

Despite my multiple tries, the customer service just rudely refused to refund me or do something to delete the fake accounts to protect member securities.

In summary, EliteSigle is a fraud, a complete scam that never care about their customers or their reputations. I would warn everyone to stay away from this terrible website!

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Loss:
$104
Cons:
  • Full of fake accounts
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: since I signed up in August, I have received very limited matches delivered to me. Even worse, most of the matches are either inactive members who never reply to me or fake accounts for which EliteSingle has been sending me Security Alert almost every other day! This is the most terrible online dating experience I have ever had, contrary to your marketing claim that this is a site for educated professionals looking for serious relationships

Anonymous
map-marker Windsor, Connecticut

Unable to delete my account

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DonTheres too many scammers on that site. So I tried to delete but it blocks me from doing that. Customer service is poor because theres no one to answer, respond or assist .
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User's recommendation: Don’t do it

Anonymous
map-marker Haddonfield, New Jersey

I want a refund!

I have only been on your site for about 2 1/2 weeks and I have already been approached by several fake and fraudulent men. I signed up for a 6 month membership and there's no way I want to use this service for 6 months.
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User's recommendation: I was able to resolve my issue with the company, but I would not recommend their services to anyone.

Paul S Xcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account with elite has been hacked and locked

I would like to cancel my subscribtion and be refunded for the remaining time. My renewal date is January 14 th 2024. Please cancel my subscription and delete my profile.
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Cons:
  • Not sure

Preferred solution: Full refund

User's recommendation: not abad site

Shirish P Zrk

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Verified Reviewer

Refund for premium 6 month signed up just yesterday

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US_3339**** This is my ID. A friend accidently signed me up yesterday. Can you cancel and refund me the fee.? Your site has 14 day satisfaction gurrantee
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Pros:
  • Site secure
Cons:
  • Not what they advertised at all

Preferred solution: Full refund

User's recommendation: Please do your research

Anonymous
map-marker Sacramento, California

Payment Cancelation

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I was on this website for 5 minutes before signing off. Refund my $65.70 subscription or I am getting in contact with authorized to work everyone about this scam! Act fast. Im calling in 24 hours and dont think I wont!!!
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User's recommendation: Don’t buy this scam

Anonymous
map-marker Toronto, Ontario

Misunderstanding

EliteSingles - Misunderstanding
Hi! Today I subscribed to an EliteSingle offer. I thought EliteSingle was a site that could get you in contact with people from your region or your country. What I got is EliteSingle Wilmington, USA. I'm sorry but I have no point in trying to date women from the srates, I live in Québec, Canada. Please, give me back my money so I can register from an EliteSingle for my province, Québec. Thank you! Michel Lefebvre
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Natalie R Xmw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Re changes changes on my bank account

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EliteSingles - Re changes changes on my bank account
I canceled my account and was still billed for $119. 75 I need a refund ASAP I contacted Apple and they told me that they did not billed me and that Im to contact my bank which I did. My bank told me to get in contact with the merchant which is you guys. I need answers as to why I was billed when I canceled my subscription. Please refund. Thank you
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Loss:
$120

Preferred solution: Full refund

Aruni W Knc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The website never worked, need a refund ASAP

EliteSingles - The website never worked, need a refund ASAP
EliteSingles - The website never worked, need a refund ASAP - Image 2
I signed up paying $ 113 on May 20th. I was NEVER able to use the website. I receive notifications to my email account, when I click on the profiles from my email a blank page opens up with word "none". The suggessions shown in my email notifications does not fall into age category I requested either. This site is useless. Please refund the money ASAP. The provided order number is what it shown on my credit card. Thanks, Aruni
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Loss:
$113
Pros:
  • Web page never appeared
Cons:
  • No order details sent with confirmation
  • Receive email notifications of profiles does not match criteria
  • Never was able to use the site since the start

Preferred solution: Full refund

User's recommendation: Please stay away from this site, it's useless.

sue m Wcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

I forgot my password and have asked for reset link over 10 times and no link has been sent?

I can't access my account. Please send a link to reset to kidcandoo@***.com I am very unhappy with this service I CAN'T USE IT
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User's recommendation: I don’t recommend this site, service is terrible

Anonymous
map-marker New York, New York

Fraudulent advertising and Fraudulent billing practices -- RUN from this company

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This company willfully uses misleading information to make the customer believe they will be billed monthly, when in fact, they take the entire fee up front. Reason they do this is they KNOW that certain areas do not have sufficient population to support sufficient results, if any results at all. When the customer discovers this and tries to cancel the account and not pay for additional months -- they discover these reprobates took the entire subscription amount, KNOWING they could not produce what was promised, to ANY degree. FRAUD. RUN FROM THIS COMPANY !!!
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User's recommendation: RUN FROM THIS COMPANY AS FAST AS YOU CAN

Eric P Rrs

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Verified Reviewer

I tried getting on site

My card failed when I tried the 3 month subscription. How come is what my complaint about! Is there anyother way being a member? Payment wise
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Loss:
$60
Pros:
  • I wanna join the site
Cons:
  • Not getting the service i paid for

Preferred solution: Be a member on Elite singles

Sheila M Qfs

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Verified Reviewer
| map-marker Indianapolis, Indiana

Cancelled Subscription but still billed

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Hello, I cancelled my subscription with you well before the Expiration Period but you still put through a charge of $113.85. This charge is currently showing pending. Please reverse the charges. Otherwise, I will be contacting my bank to dispute those charges.
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Lloyd R Tqy

You charged me for an account I never signed up for

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Being charged for a website I never signed up for. I want my money returned and want to know how you got my banking information
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Loss:
$65
Pros:
  • No pros
Cons:
  • Stealing my information

Preferred solution: Full refund

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